Worksup app is used at the forum. It makes it possible for the viewers of the live to ask questions from the speakers. Open the app here.
Dear retail and hospitality decision-maker,
Improving customer experience in retail and hospitality is top priority for executives and payments play an important role in modern customer journey. Payment Solutions EXEX forum took place on the 8th of May in Riga and presented the latest trends and practices considering customer journey, user experience and payments.
Forum was designed for decision-makers who care about satisfying the customers and bringing the money home again and again. CEO’s and managers of finance, marketing, information technology and payments in retail and hospitality industries benefitted the most. Topics included:
- Alibaba as the new role model for retail
- Impact of China and the rest of Asia on retail and payments
- The retail concepts that will survive and thrive in Baltics
- Easier e-commerce payment solutions for Baltic merchants
- Artificial intelligence in retail technologies
- New regulations and rules affecting commerce and payments
- Customer journey and user experience at Booking.com
All that from a practical and hands-on perspective. The event partners were Swedbank, Mastercard, Ingenico, Hansab and Glory
Thank you for participating and see you next year!
On behalf of the organising team,
Videos and slides
How Alibaba Is Reinventing and Saving Retail?
mPOS, Pin on Mobile and Tap on Phone: where are we going next?
Partner at Prophet
Senior UX Designer and Team Lead at Booking.com’s payments department
Head of Product Management eCommerce at PayEx Sverige AB
Eastern Europe Marketing Manager at Ingenico Group
Account Management Director at Mastercard
Director of Group Business Development and Operations at Tallink Grupp AS
General Manager of UnionPay International Nordic Branch Office
Senior Manager Card Payments at Swedbank Group
Global Marketing Manager of International Business at Glory
9:30 Registration and morning coffee
10:10 How Alibaba Is Reinventing and Saving Retail?
RETAIL AND SERVICES
10:50 Tallink Towards to True Omni-Channel Customer Experience (CX)
12:00 Benefitting from Chinese Customers in Baltics and Beyond
12:30 Improving(?) the Customer Payment Experience … Within the New Speed Limits (in EU)
14:00 mPOS, Pin on Mobile and Tap on Phone: where are we going next?
14:40 Commerce in the Nordics - It’s All About Your X
15:45 Secure Customer Journey in E-Commerce
16:15 Cash 4.0
16:45 Designing For People
Participation fee: Forum attendance is by invitation only. Entry fees for invited participants have been paid by the forum partners.
Registration: If you have received a special guest invitation via email, please register as a participant using the registration form
Applying for an invitation: If you have not received an invitation but would like to participate in the forum, please send the request to email@example.com.
Cancellation: You can cancel the participation by notifying us by email firstname.lastname@example.org latest by May 6, 2019. In case of cancellation without notice, we reserve the right to invoice the participant 300 EUR + VAT to cover the direct costs of hosting the guest.
Information: If you have any questions, please contact email@example.com.
Payment Solutions EXEX took place at Radisson Blu Latvija Conference & Spa Hotel, Elizabetes ielā 55, Riga.
The bus departs from Tallinn on the 8th of May at 5:00 from Järve Keskus, near to the main entrance.
The bus departs on the 8th of May at 5:00 from Panorama shopping centre, from the bus stop Vilnius City Center Bus Station.
Confent is a conference and marketing company organising inspirational networking events in Baltic Countries. During recent years Confent has organised large client and internal conferences for companies such as Swedbank, Nordea Bank, Bigbank, Coop, Microsoft, Tallink. We also work closely with associations, states and universities. With our joint marketing platform EXEX we co-operate with companies such as Peugeot, Volkswagen, Scania, Telia, Mastercard, Ingenico, ALD Automotive, Swedbank, Neste etc.