Live

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Thank you!

HEA KAUBANDUSE JA TEENINDUSE PROFF

Dear retail and hospitality decision-maker,

Improving customer experience in retail and hospitality is top priority for executives and payments play an important role in modern customer journey. Payment Solutions EXEX forum took place on the 8th of May in Riga and presented the latest trends and practices considering customer journey, user experience and payments.

Forum was designed for decision-makers who care about satisfying the customers and bringing the money home again and again. CEO’s and managers of finance, marketing, information technology and payments in retail and hospitality industries benefitted the most. Topics included:

  • Alibaba as the new role model for retail
  • Impact of China and the rest of Asia on retail and payments
  • The retail concepts that will survive and thrive in Baltics
  • Easier e-commerce payment solutions for Baltic merchants
  • Artificial intelligence in retail technologies
  • New regulations and rules affecting commerce and payments
  • Customer journey and user experience at Booking.com

All that from a practical and hands-on perspective. The event partners were Swedbank, Mastercard, Ingenico, Hansab and Glory

Thank you for participating and see you next year!

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On behalf of the organising team,

Endrik Randoja

Confent LLC

Partners

Swedbank
MasterCard
Ingenico
Hansab
Glory

Feedback

 

2019

Videos and slides

Björn Salomon-Sörensen
Secure Customer Journey in E-Commerce

Zennan Green
Cash 4.0

Ruben Boerhof
Designing For People

Speakers

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Jacqueline Thng
汤淑兰

Partner at Prophet
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Ruben Boerhof
Senior UX Designer and Team Lead at Booking.com’s payments department
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Henrik Ramström
Head of Product Management eCommerce at PayEx Sverige AB
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Michał Łaszczyk
Eastern Europe Marketing Manager at Ingenico Group
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Björn Salomon-Sörensen
Account Management Director at Mastercard
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Lauri Läheb
Director of Group Business Development and Operations at Tallink Grupp AS
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Dejian Xie
General Manager of UnionPay International Nordic Branch Office
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Martin Zillén
Senior Manager Card Payments at Swedbank Group
 
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Zennan Green
Global Marketing Manager of International Business at Glory
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Valdis Melderis
Moderator
 

Program

9:30 Registration and morning coffee

10:00 Opening

CUSTOMER JOURNEY

10:10 How Alibaba Is Reinventing and Saving Retail?

Jacqueline Thng, Partner at Prophet

RETAIL AND SERVICES

10:50 Tallink Towards to True Omni-Channel Customer Experience (CX)

Lauri Läheb, Director of Group Business Development and Operations at Tallink Grupp AS

11:30 Break

NEW CUSTOMERS

12:00 Benefitting from Chinese Customers in Baltics and Beyond

Dejian Xie, General Manager of UnionPay International Nordic Branch Office

REGULATIONS

12:30 Improving(?) the Customer Payment Experience … Within the New Speed Limits (in EU)

Martin Zillén, Senior Manager Card Payments at Swedbank Group

13:15 Lunch

TECHNOLOGY

14:00 mPOS, Pin on Mobile and Tap on Phone: where are we going next?

Michał Łaszczyk, Eastern Europe Marketing Manager at Ingenico Group

E-COMMERCE

14:40 Commerce in the Nordics - It’s All About Your X

Henrik Ramström, Head of Product Management eCommerce at PayEx Sverige AB

15:15 Break

VISION

15:45 Secure Customer Journey in E-Commerce

Björn Salomon-Sörensen, Account Management Director at Mastercard

CASH

16:15 Cash 4.0

Zennan Green, Global Marketing Manager of International Business at Glory

USER EXPERIENCE

16:45 Designing For People

Ruben Boerhof, Senior UX Designer and Team Lead at Booking.com’s payments department

17:30 Closure

Registration

Participation fee: Forum attendance is by invitation only. Entry fees for invited participants have been paid by the forum partners.

Registration: If you have received a special guest invitation via email, please register as a participant using the registration form

Applying for an invitation: If you have not received an invitation but would like to participate in the forum, please send the request to endrik@confent.com.

Cancellation: You can cancel the participation by notifying us by email margot@confent.com latest by May 6, 2019. In case of cancellation without notice, we reserve the right to invoice the participant 300 EUR + VAT to cover the direct costs of hosting the guest.

Information: If you have any questions, please contact margot@confent.com.

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decision-makers
  • NB! The bus departs from Tallinn/Vilnius on 8th of May at 5:00.
  • NB! The bus departs from Riga on 8th of May at 18:00.

Location

Payment Solutions EXEX took place at Radisson Blu Latvija Conference & Spa Hotel, Elizabetes ielā 55, Riga.

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Transfers

Tallinn

Vilnius

The bus departs from Tallinn on the 8th of May at 5:00 from Järve Keskus, near to the main entrance.

The bus departs on the 8th of May at 5:00 from Panorama shopping centre, from the bus stop Vilnius City Center Bus Station.

The buses from Riga to Tallinn and Vilnius depart on the 8th of May at 18:00 from the conference hotel, Radisson Blu Latvija.

About us

Confent is a conference and marketing company organising inspirational networking events in Baltic Countries. During recent years Confent has organised large client and internal conferences for companies such as Swedbank, Nordea Bank, Bigbank, Coop, Microsoft, Tallink. We also work closely with associations, states and universities. With our joint marketing platform EXEX we co-operate with companies such as Peugeot, Volkswagen, Scania, Telia, Mastercard, Ingenico, ALD Automotive, Swedbank, Neste etc.