Live
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Thank you!
HEA KAUBANDUSE JA TEENINDUSE PROFF
Dear retail and hospitality decision-maker,
Improving customer experience in retail and hospitality is top priority for executives and payments play an important role in modern customer journey. Payment Solutions EXEX forum took place on the 8th of May in Riga and presented the latest trends and practices considering customer journey, user experience and payments.
Forum was designed for decision-makers who care about satisfying the customers and bringing the money home again and again. CEO’s and managers of finance, marketing, information technology and payments in retail and hospitality industries benefitted the most. Topics included:
- Alibaba as the new role model for retail
- Impact of China and the rest of Asia on retail and payments
- The retail concepts that will survive and thrive in Baltics
- Easier e-commerce payment solutions for Baltic merchants
- Artificial intelligence in retail technologies
- New regulations and rules affecting commerce and payments
- Customer journey and user experience at Booking.com
All that from a practical and hands-on perspective. The event partners were Swedbank, Mastercard, Ingenico, Hansab and Glory
Thank you for participating and see you next year!
On behalf of the organising team,
Endrik Randoja
Confent LLC
Partners
Feedback
2019
Videos and slides
Jacqueline Thng
How Alibaba Is Reinventing and Saving Retail?
Michał Łaszczyk
mPOS, Pin on Mobile and Tap on Phone: where are we going next?
Björn Salomon-Sörensen
Secure Customer Journey in E-Commerce
Zennan Green
Cash 4.0
Ruben Boerhof
Designing For People
Speakers
汤淑兰
Partner at Prophet
Senior UX Designer and Team Lead at Booking.com’s payments department
Head of Product Management eCommerce at PayEx Sverige AB
Eastern Europe Marketing Manager at Ingenico Group
Account Management Director at Mastercard
Director of Group Business Development and Operations at Tallink Grupp AS
General Manager of UnionPay International Nordic Branch Office
Senior Manager Card Payments at Swedbank Group
Global Marketing Manager of International Business at Glory
Moderator
Program
9:30 Registration and morning coffee
10:00 Opening
CUSTOMER JOURNEY
10:10 How Alibaba Is Reinventing and Saving Retail?
RETAIL AND SERVICES
10:50 Tallink Towards to True Omni-Channel Customer Experience (CX)
11:30 Break
NEW CUSTOMERS
12:00 Benefitting from Chinese Customers in Baltics and Beyond
REGULATIONS
12:30 Improving(?) the Customer Payment Experience … Within the New Speed Limits (in EU)
13:15 Lunch
TECHNOLOGY
14:00 mPOS, Pin on Mobile and Tap on Phone: where are we going next?
E-COMMERCE
14:40 Commerce in the Nordics - It’s All About Your X
15:15 Break
VISION
15:45 Secure Customer Journey in E-Commerce
CASH
16:15 Cash 4.0
USER EXPERIENCE
16:45 Designing For People
17:30 Closure
Registration
Participation fee: Forum attendance is by invitation only. Entry fees for invited participants have been paid by the forum partners.
Registration: If you have received a special guest invitation via email, please register as a participant using the registration form
Applying for an invitation: If you have not received an invitation but would like to participate in the forum, please send the request to endrik@confent.com.
Cancellation: You can cancel the participation by notifying us by email margot@confent.com latest by May 6, 2019. In case of cancellation without notice, we reserve the right to invoice the participant 300 EUR + VAT to cover the direct costs of hosting the guest.
Information: If you have any questions, please contact margot@confent.com.
Location
Payment Solutions EXEX took place at Radisson Blu Latvija Conference & Spa Hotel, Elizabetes ielā 55, Riga.
Transfers
Tallinn
Vilnius
The bus departs from Tallinn on the 8th of May at 5:00 from Järve Keskus, near to the main entrance.
The bus departs on the 8th of May at 5:00 from Panorama shopping centre, from the bus stop Vilnius City Center Bus Station.
The buses from Riga to Tallinn and Vilnius depart on the 8th of May at 18:00 from the conference hotel, Radisson Blu Latvija.
About us
Confent is a conference and marketing company organising inspirational networking events in Baltic Countries. During recent years Confent has organised large client and internal conferences for companies such as Swedbank, Bigbank, Coop, Microsoft, Tallink. We also work closely with associations, states and universities. With our joint marketing platform EXEX we co-operate with companies such as Peugeot, Scania, Telia, Mastercard, Ingenico, ALD Automotive, Swedbank, Neste etc.